In the Trenches: Are you overlooking invisible shrink?
In the Trenches: Are you overlooking invisible shrink?
As a former director of produce operations, I wore many hats in being responsible for achieving a sales and profit budget. Besides sales and merchandising, another important function was “controlling shrink.”
Whenever a produce manager was questioned about his or her shrink, the response usually was, “I don’t know where our shrink is occurring. I have a good staff and we faithfully follow all the company shrink programs. The numbers have to be wrong.”