Walmart deploys AI-powered tools across U.S.
Walmart deploys AI-powered tools across U.S.
Walmart plans to equip store associates with a powerful new suite of AI tools designed to eliminate friction, simplify actions and make work more efficient.
“AI is a key enabler in improving how we work, and we believe its full potential is unlocked only when paired with the strengths of our people,” said Greg Cathey, senior vice president, transformation and innovation. “When you put intuitive, accessible technology into the hands of millions of associates, the impact isn’t incremental — it’s transformational.”
Store associates, who once navigated a complex, tool-based environment, are now experiencing streamlined, more intuitive workflows, thanks to an AI tool that intelligently understands, prioritizes and recommends tasks.
Initially available for overnight stocking, this AI-directed workflow tool ensures associates have clear guidance on where to focus their efforts. Based on early results, team leads and store managers estimate that the tool has reduced the time team leads spend planning shifts — from 90 minutes to 30. The tool is now in pilot for other shifts in select locations.
Walmart has created a real-time translation feature, available in 44 languages, to facilitate multi-lingual conversations among associates and customers. The tool enables conversations in both text-to-text and speech-to-speech formats and is enhanced with Walmart-specific knowledge.
Walmart is also rolling out a smart pairing of RFID technology with its AR tool, VizPick, which has helped associates easily find merchandise to stock on the sales floor and reduce backroom inventory management time since 2021. Currently tested in select stores, with plans to expand in the future, the enhanced tool enables associates to quickly scan racks, with the AR tool visually guiding them to the apparel items that need to be moved to the sales floor — transforming a time-consuming manual process into a faster, more precise workflow.