Kapi Kapi looks to boost customer success with new hire
Kapi Kapi looks to boost customer success with new hire
Kapi Kapi Growers has hired Daniel Acon Ferrandino as operations specialist. The company said he will play a critical role streamlining communication with customers from farm-to-market — from production, to transit and delivery expectations.
Having grown up in the family business, Acon is no stranger to the trials and demands of the industry, but only officially joined the Kapi North America team a few months ago. During the last two years, he has been working for the parent company, collaborating with multiple teams to gain first-hand knowledge about various aspects of sales, administration and operations.
“I’m excited to finally be settling into my new role,” said Acon. “I look forward to learning more every day and finding ways to add value to both the Kapi team and our customers.”
In his new role as operations specialist, Acon will focus on operational efficiencies to drive customer success, ensuring that every effort contributes to delivering excellence with each order. “The team and I are excited to have Daniel step into this new role in the company,” said Sofia Acon, president of Kapi Kapi Growers. “We have always been committed to building long-term partnerships and with Daniel’s focus on innovation and continuous improvement he will help us deliver even better results for our customers, setting the bar even higher.”
His support will enable the business development team to focus on growth and building strong partnerships while arming the production team with timely input on customer needs.
“Daniel brings us a fresh perspective and will have invaluable input to refine operations, ensuring continued success for both our company and our business partners,” said Sofia Acon.
