Walmart makes changes to in-home delivery
Walmart makes changes to in-home delivery
Walmart’s InHome Delivery Service, which delivers groceries straight to consumer fridges, is now available as an optional add-on within Walmart+. What were previously two standalone memberships are joining forces to bring all delivery capabilities into a single, streamlined experience, allowing new and existing members to choose the membership plan that appeals the most to them based on the type of delivery service they want.
“When Walmart+ members ask for something, we work around the clock to make it happen for them,” said Chris Cracchiolo, senior vice president and general manager of Walmart+. “Our members want options and a shopping experience that is easy to navigate and accommodates their individual needs, while saving them time and money — this is true now more than ever.”
Walmart is also launching InHome in several new markets, including Miami, Tampa and Orlando, FL; Dallas and Austin, TX; San Jose, CA, and San Francisco, nearly doubling the footprint where this service is available. InHome delivery enables customers to pick and choose where their groceries are delivered – anywhere from their doorstep to directly into the refrigerator.
“We know how much InHome members love this service — they see the same familiar faces and build real relationships with our associates, who help them get through their busy weeks,” said Whitney Pegden, vice president and general manager, InHome at Walmart. “InHome has one of the highest customer experience ratings in the business, and now we’ve made it even easier to access in even more locations as we grow to reach over 30 million households by the end of the year.”
Walmart’s eCommerce sales grew by 38 percent over the last two years, and Walmart continues to invest in the delivery space to create a seamless, flexible experience for customers. Additionally, the retailer is ramping up delivery slot capacity by 35 percent this year to meet growing demand and continues to expand to new markets.