Giltner works hard to be ‘The Better Move’

With a goal of building long-term customer relationships by providing the highest level of service, Giltner Inc. works hard each day to live up to its mantra of being “The Better Move.”

Giltner, a transportation provider based in Twin Falls, ID, believes in always treating its clients fairly, no matter what the status of the transportation market.

“We don’t believe in gouging our customers when there is a tight market, and as a result they are willing to stay with us when the market is loose,” said Greg Paulson, chief executive officer. “People are willing to stay with us instead of going to the spot market because they know we are fair and consistent.”

IMG 3038 Dan Hawkins and Greg Paulson.Paulson said this long-term thinking and understanding of the transportation market is just one of the things that sets the company apart from its competition. And this philosophy has enabled the company to grow each year.

“Not only have we been able to increase our customer base each year, but we’ve been able to increase our stable of drivers as well,” he said. “We find the best way to recruit drivers is to take care of the ones we already have.”

While Giltner offers transportation services for various forms of cargo, it does a significant business with the fresh produce industry on the West Coast, hauling items such as potatoes, berries and lettuce. As such, it is feeling the pinch this year from supply gaps due to the inordinate amount of rain in the region.

“All the rains and subsequent flooding have messed up the volumes a bit,” said Dan Hawkins, vice president of corporate business development at Giltner. “Even in Idaho, we’ve gotten an overabundance of rain this spring, getting as much as five inches at a time, which has set harvesting back by a couple of weeks. There is an old saying that corn should be knee-high by the Fourth of July. Well, that won’t be the case this year.”

With harvest coming two to four weeks late, Hawkins said there is a potential to have a very tight transportation market later in the summer.

“And it will tighten up quickly, because everyone will be harvesting at the same time,” Hawkins said. “There will be less time to get everything done and into production, and that will have a big effect on capacity.”

But Giltner is in a good position to handle the needs of its clients, according to Paulson.

“Our fleets consists of about 210 trucks right now, which is up about 20 trucks from last year,” he said. “We have a good team of drivers who enjoy what they do and work hard for us.”

Paulson said retaining drivers is important for the company, and Giltner provides a competitive wage along with top-of-the-line trucks that are comfortably outfitted and equipped with the latest safety features.

“We like to recognize our drivers for their achievements,” said Paulson. “We have a driver who was in a tank crew in the first Desert Storm, and we are extremely proud of that. We’ve also had five drivers compete in the Idaho Truck Driving Championships, which we promoted on our social media sites, and we’ve had four drivers pass the million-mile mark this year, and one of our drivers who has been with us about 30 years who just logged his 3 millionth safe mile, which is something we get excited about.”

Paulson said Giltner puts a lot of focus on safety, and in fact it recently worked with the local police department to put together videos on the 100 deadliest days of summer, talking about blind spots, braking and tailgating.

Regarding the upcoming PMA Foodservice conference in Monterey, CA, at which Giltner will be exhibiting, Paulson said the goal is to maintain current business and network to meet new clients, with the hope of building more long-term relationships.

“We’re looking to let people know we are out there,” he said. “We’re good listeners and we like to understand the needs of our customers and come up with solutions for them. Our thing is quality, long-term relationships with great service. We try to be ‘The Better Move’.”

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